Imperitiv Solutions
IT Service Management

1

We answer our phones live - When you call us, you get a person, not a complex voice system that leaves you wondering which buttons to press.

2

30 Years of Enterprise/Federal/Commercial Security Experience - We go above and beyond your typical small and medium sized business MSP support company. At Imperitiv, we bring over 30 years of enterprise level experience and processes to our clients for a fraction of what a typical enterprise pays. Some IT service management firms won’t offer or recommend lower priced solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us.

3

200% Money Back Guarantee - If we fail to provide you the service we promise, not only will we refund you for where we failed you, we'll provide that same service free the next month as well. We want to do right by our customers each and every day, and we put our money where our mouth is.

4

We Hire Security Experts with DoD Clearances - We have staff with active DoD security clearances who work on Federal/DoD projects, and with our commercial clients. We heavily vet our personnel and all of our techs must maintain an active CompTIA Security+, CISSP or equivalent certification.

5

Our team is a dynamic mix of specialist, experienced desktop support personnel and engineers - We’re here to assist when you need us to dig deep into issues or when you need to upgrade or implement new technologies. We assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and project management, to post-project support of you and/or your users. We keep our US-based IT teams up on the newest technologies, so you don’t have to.

6

You’re assigned a dedicated primary and secondary tech - Your assigned techs gets to know you, your business, your infrastructure and your people. The time we spend getting to know you pays greater and greater dividends year after year

7

We're a Microsoft direct Cloud Solution Provider (CSP) - We go straight to the source and can offer options many indirect partners can't. We don’t mark up our Office 365 or Azure solutions, the price you see on Microsoft's website is the price you get from our IT service management team. When you bundle subscriptions and services, we can save you money and get you package deals. We’re able to provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.

8

Veteran Owned Business - We truly understand what it means to maintain a mission critical system. Our US-based IT support techs have experience keeping system up and running in combat zones, logistics environments and at major commands such as US European Command, US Africa Command and US Army Europe. We understand your hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you productive.

9

We Are A Microsoft Partner - Migrating to Office 365 is NOT something you want to attempt on your own. There are dozens of ways an improper setup can cause problems; systems that don’t work, lost data and e-mail, and a host of other problems. You need someone with experience in multiple environments with a variety of clients. Our IT service management teams have that experience – from a small office with 10 employees, to a full Office 365 migration for a customer with 10,000 employees, we can help.